Support

Welcome to BUCHI support

Find the application support you need through our vast network of service engineers, distribution partners, BUCHI affiliates, and BUCHI support centers worldwide. Wherever you are based, rest assured that our highly qualified and certified experts from BUCHI technical support are on hand to accommodate your needs and provide assistance.

Your service benefits at a glance:

  • Global – Over 300 service engineers worldwide
  • Responsive – Close proximity and fast reaction time
  • Qualified – Trained and certified service engineers
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Global Support

We’ve got the world covered

Maintaining close relationships with our customers and offering guidance that goes beyond troubleshooting. Find tailored application support in your region with our global network of BUCHI Affiliates, BUCHI Support Centers, and BUCHI distribution partners. Get the support you require from our certified and highly qualified engineers regularly trained by BUCHI.

Find your partner
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Downloads

Get the support you require now

Decades of experience at your fingertips. Follow the download links for our latest operation manuals, application notes, technical datasheets, and more.

See all downloads
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Remote Support

BUCHI is using TeamViewer for remote support

If you do not have TeamViewer already installed on your computer, please click on the button below to download the portable TeamViewer application.

Download TeamViewer
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Upcoming Courses & Trainings

Software & Apps

Discover what BUCHI’s apps can do for you

Explore BUCHI’s apps for Android, Windows, and iOS. Increased digitization and automation are at the heart of our ongoing development.  Monitor processes remotely, optimize your workflow, and make the most of BUCHI’s cloud services with our ever-increasing range of software and apps.

See all apps
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Legacy Devices

Spares and repairs

It has always been our goal at BUCHI to develop long-lasting and reliable instruments. Application support and maintenance have been prioritized by keeping spare parts available for legacy devices as long as economically possible. Follow the link below for an up-to-date list of spare parts and service availability for legacy devices from BUCHI technical support.

See full list
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Improvement@BUCHI

We look forward to hearing your feedback

We would like to know where you see room for improvement for us to ensure we continue to provide the best products, services and solutions for you. Your honest feedback and suggestions will help us to continuously develop ourself.

Let us know
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Sustainable disposal

Take back concept for waste electrical and electronic equipment in Germany

BÜCHI Labortechnik GmbH offers business customers the opportunity to return their old B2B electrical and electronic equipment purchased from BÜCHI Labortechnik GmbH free of charge to ensure reuse, recycling
and environmentally sound disposal.

More information
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